Terms and conditions

1. General

The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The Pharmazine Slovenija online store, https://enterozoo.si (hereinafter referred to as the “online store”) is managed by PHARMAZINE d.o.o., a provider of electronic business services (hereinafter referred to as the “Merchant”). By registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a user password, which is determined by the user himself. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that he is an adult, fully capable of doing business. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer. These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, as well as the business relationship between the Merchant and the user as a buyer of products from the online store.

2. Availability of information

The merchant undertakes that the following will always be available to the user:

• Information about the Merchant’s identity (mainly the company and registered office of the company, as well as the register number where the company is registered);
• contact information that enables the user to communicate quickly and efficiently with the Merchant (email address, telephone, etc.);
• information about the essential characteristics of the products or services offered by the online store, including after-sales services and guarantees;
• information about the availability of products or services from the online store offer;
• method and terms of product delivery or execution of services, especially the place and deadline of delivery;
• information about the payment method;
• data on the time validity of the offer from the online store;
• information about the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
• information about the possibility of returning products and if and how much such a return costs the user;
• information about the user’s complaint procedure, as well as information about the Merchant’s contact person for user contacts.

3. Product offer, delivery time and acceptance

Due to the nature of online business, the range of products in the online store changes and updates frequently and quickly. The delivery time for products that are in stock is 3-5 working days for delivery addresses in Slovenia, unless the DPD courier service delivers to the individual delivery address later (see point 10.). For other products, the delivery time stated next to the product in the online store applies to delivery addresses in Slovenia. Every product from the online store is available within a reasonable time.

4. Methods of payment

The merchant allows the user the following payment methods for purchasing products from the online store:

• with an advance transfer of the purchase price to the Merchant’s transaction account after the prepared offer or proforma invoice, in which case the online price applies (see point 5.);
• with a payment card to the transaction account according to the prepared offer, in this case the online price applies (see point 5.).

5. Prices

The online price applies to all registered users of the Trader’s online store. Surcharges are possible on the online price, depending on the selected payment method (see point 4.). All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs (see points 3 and 10). All prices apply only to the electronic order of products via the online store. All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Merchant’s best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In the case from the previous sentence and in the case when the price of the product changes during the processing of the order, i.e. from the moment the order is submitted until the confirmation of the order, the Merchant will:

• Inform the user (buyer) of this and informs him of the new prices, in such a case the user (buyer) has the option to change his order, or partially or completely cancel it, or to confirm the order at the new prices, all without additional costs; respectively
• enabled the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be of mutual benefit and satisfaction.

6. Purchase Procedures

6.1. Technical steps leading to the conclusion of the sales contract

The following technical steps are available to the user (buyer) during the purchase process:

• searching for an individual product in the product range in the online store;
• product selection for purchase;
• adding the selected product for purchase to the shopping cart;
• determining the quantity of the product to be purchased in the shopping basket;
• review of the price of the selected product in the selected quantity, including the calculated tax, if it is calculated;
• selection of the product delivery method (see also points 3 and 10);
• selection of payment method (see also point 4.);
• review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated, and;
• confirmation and submission of the order, thereby completing the purchase (see also points 6.3 and 6.4).

6.2. Technological means that enable the identification and correction of errors before placing an order

Before submitting the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:

• see and review which products he has selected and added to the shopping cart;
• see and review the price of an individual product, as well as the total price of the entire selected quantity of an individual product;
• changes the selected quantity of an individual product and calculates the new price of the thus changed quantity;
• removes the selected products that he does not want to buy from the shopping basket, and
• calculates the corresponding tax, according to the tax rate applicable to the selected product and its price (tax basis).

Before confirming the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:

• changes the selected product delivery method;
• changes the selected payment method, and
• reviews and approves individual changes.

6.3. Order accepted

After submitting the order, the user (buyer) receives a notification by e-mail from the Merchant that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. The user (buyer) can always access detailed information about the status and content of each order in his profile on the Merchant’s website.

6.4. Order confirmed

If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the merchant reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The merchant can also contact the user (buyer) by phone at the provided contact phone number to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Merchant informs the user (buyer) by e-mail about the expected delivery date. The sales contract for the purchase of the ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 7.).

6.5. Goods shipped

The trader prepares and ships the ordered products within the agreed period and informs the user (buyer) about this by e-mail. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.

6.6. Contact details

The personal data of our users is one of the areas to which we pay special care and attention. That’s why we use several security and protection systems in our online store, which provide adequate protection against loss, unwanted modification or misuse of data. By using our website, you consent to us obtaining, storing, processing and using your data. We will keep you updated on changes to the terms and conditions on this website.

If you have any questions regarding the protection of personal data, or if you need additional explanations about the content on this website, you can contact us by e-mail at info@pharmazine.si or by mail at the address Pharmazine d.o.o., Ukmarjeva ulica 6, 1000 Ljubljana.

6.6.1. What data do we collect and process?

For business purposes and to provide better services to all users, we collect the following user data:

• name and surname,
• billing address and delivery address, place and country,
• email address,
• mobile or landline phone number,
• placing an order,
• payment information (name, surname, address, type of payment method),
• business history.

6.6.2. For what purposes and why do we use data?

Registration and purchases

Personal data is collected, stored and processed for the implementation of sales processes (fulfilment of orders, delivery of goods, sending of invoices and necessary communication with customers), resolution of complaints and other requests, with the purpose of statistical processing of data and changing activities for the preparation of customized offers and campaigns, and for direct marketing and informing potential customers.

Subscription to e-news:

The newsletters serve to inform us about campaigns and discounts, news, current trends and special offers, as well as products that the registered user follows if he subscribes to these newsletters.

Formation of profiles (segmentation).

With the above data, we create profiles (segmentation) on our website. We do this so that we can provide you with the most relevant offers, services and content, tailored exactly to your needs.

Who has access to your personal data?

Only authorized persons employed at Pharmazine d.o.o. have access to your personal data. The user expressly agrees that the controller may forward certain personal data (name, surname, telephone number, email address, postal code) to contractual processors of the controller of the collection of personal data with whom the latter has or will have concluded contracts on the processing of personal data and which processes the data or will process in his name and for his account. Contractual processors are, in particular, delivery services, organizers of prize games, etc.

As we respect your privacy, we will not share, sell or exchange your information with any other authorized person. In no case will your personal data be forwarded to other countries or international organizations.

How long do we keep your data?

The data is stored until the registered user requests deletion. In the case of an additional request for deletion, data that are not necessary to prove tax burdens are permanently deleted from the records, and auxiliary media are securely destroyed. Accounting documents are kept for 10 years, as necessary to prove tax obligations.

How do we protect your data?

We protect our website and other systems against loss, destruction, access, editing and modification of your personal data by other persons.

Legal basis for collecting personal data and revocation of consent

We collect, store and process personal data based on your express consent. Consent can be revoked at any time by sending a letter or email to info@pharmazine.si, without affecting the legality of the data processing that was carried out on the basis of the consent until it was revoked. We will delete the data to the extent and under the condition that there are no legitimate reasons for the further storage of personal data.

Changing your personal data and the right to be forgotten

The user has the right to change data or the right to be forgotten. He can change the data himself.

The user can at any time request in writing or via e-mail that the controller of personal data permanently or temporarily stops using his personal data for direct marketing purposes. Within 15 days, the controller will appropriately prevent the use of personal data for the purpose of direct marketing and inform the user accordingly.

Exceptional disclosure of your personal information

Data provided by Pharmazine d.o.o. collects and processes will be disclosed only if you give special consent for such disclosure, or if it is stipulated by law and/or in good faith that such action is necessary for proceedings before courts or other state authorities, and for the protection and realization legitimate interests of Pharmazine d.o.o.

Right to information, objection to processing and other rights

In accordance with the legislation on the protection of personal data, you have the right to inquire at any time and to be informed about your personal data stored by us.

E-news

If you have signed up for our e-newsletter, your e-mail address will be used for promotional purposes and to notify you of discounts, benefits, blog news and updates. If you no longer wish to receive our e-news, you can easily unsubscribe from them at any time by clicking on the Unsubscribe link at the bottom of the e-mail.

Prize games                                                                                                                                                                                                                           

The organizer undertakes to process and protect data in accordance with the Personal Data Protection Act. The participants in the prize game allow the Organizer, as the manager of personal data, to manage, maintain and process the collection of collected personal data of awarded and registered users exclusively for the purposes of informing about the prize game and the purposes of informing about the offer, news and benefits, and other purposes, until the cancellation of the participant marketing of the Organizer.

The organizer undertakes not to pass on personal data to third parties, unless this is necessary for the performance of the prize draw. During the management of personal data, the individual has the possibility of viewing, overwriting, copying, supplementing, correcting, blocking and deleting personal data in the database, in accordance with applicable regulations. The organizer uses and processes exclusively personal data provided by participants in the prize game (name, surname, e-mail, address). Only the Participant is responsible for the accuracy and correctness of the personal data provided, and is obliged to inform the Organizer of any changes to these.

The Participant has the right at any time to request information about his personal data processed by the Organizer, and has the right to object to the processing of personal data at any time in cases that the Organizer bases on the existence of legitimate reasons for processing, and in any case to the extent that the Organizer uses the personal data for the needs of direct marketing.

To assert their rights and obligations regarding the use of personal data, the participant should contact the e-mail address (info@pharmazine.si) or the address of the Organizer.

All personal data will be protected by appropriate organizational and technical measures, and only these will be treated legally and fairly, in accordance with current regulations in the field of personal data protection.

Personal data will be used and kept until canceled by the Participant, unless otherwise provided by law.

7. Purchase Agreement

The merchant issues a written or electronic invoice to the user who purchases a product from the online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The sales contract in the form of a purchase order is stored electronically on the Merchant’s server and is accessible to the user (buyer) at any time in his user profile. The sales contract is concluded in the Slovenian language. The sales contract between the Merchant and the user (buyer) is concluded the moment the Merchant confirms the order (see point 6.2.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).

8. The right to withdraw from the purchase, return products

The user (buyer) has the right to notify the Merchant at the contact email address info@pharmazine.si within 14 days from the date of receipt of the ordered products, that he is withdrawing from the purchase agreement, and he does not need to state a reason for such a decision. The return of the purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The user (buyer) must also send a completed Form for withdrawing from the contract to the Merchant. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant. Purchased products must be returned to the Merchant no later than 30 days from the date of sending the notice of withdrawal from the sales contract. Purchased products must be returned to the Merchant undamaged, in the original packaging and in the same quantity, unless the products are destroyed, damaged, lost, or their quantity has decreased through no fault of the user (buyer). If the postal package with which the user (buyer) received the ordered products is physically damaged, if its contents are missing, or if it shows signs of being opened, the user (buyer) must initiate a complaint procedure with the DPD courier service (see point 15.). The return option does not apply to software, audio and video media or if the user (buyer) has opened the security seal. For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 30 days of receiving the cancellation notice, but any used promotional codes and other discounts will not be returned to the user (buyer). The refund of the paid amount is made by the Merchant to the user’s (buyer’s) transaction account. The used gift certificate is returned by the Merchant in the form of a credit.

9. Warranties

The products have a warranty if it is stated so on the invoice or on the warranty card. The guarantee is valid subject to the instructions and conditions stated on the guarantee sheet and upon presentation of the invoice. The warranty period is indicated on the warranty card or on the invoice. Warranty information is also provided when the product is presented in the online store. If there is no warranty information in the online store, then the product does not have a warranty. The user (buyer) can claim the warranty from the Merchant or directly from the product manufacturer or its authorized service. The buyer can claim the warranty with a warranty card and invoice. Manufacturer or its authorized service is obliged to carry out the warranty repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.

10. Delivery

The merchant will deliver the ordered products to the user (buyer) within the agreed time. The Merchant’s contractual partner for the delivery of shipments is DPD. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently. In the case of collection of products by cash on delivery, the buyer also pays the postal costs.

11. Security

The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the merchant uses a 128-bit SSL certificate issued by an authorized organization. The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.

12. Child safety

The merchant in the online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The merchant in the online store does not offer free access to products or services that are harmful to children. Without the express permission of parents or guardians, the merchant will not accept any personal data concerning children, nor will it release data received from children to third parties, except parents or guardians. Any communication aimed at children will be age-appropriate and will not take advantage of children’s trustworthiness, lack of experience or sense of loyalty.

13. Privacy Policy Part of these General Terms and Conditions of Business is also the Privacy Policy, which is accessible on this page.

14. Liability

The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product features, delivery times or prices may change so quickly that the Merchant cannot correct the information published in the online store in a timely manner. In such a case, the Merchant will inform the user (buyer) about the changes and allow him to withdraw from the order or change the order (see point 5.). Although the Merchant tries to provide accurate photos of the products for sale in the online store, all photos should be taken as symbolic. Photos do not guarantee product features. From the moment the shipment with the ordered products is sent to the post office, the merchant is not responsible for cases where there is physical damage, destruction or loss of the shipment, as well as not if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the user (buyer) must initiate the complaint procedure at info@pharmazine.si, which is then forwarded to the DPD courier service. In the event of damage to the shipment, he does so by bringing the shipment to the nearest post office in the same condition as he received it, without adding or removing anything, and by filling out the complaint record that was sent to him. Together with DPD, the retailer will ensure that the complaint is resolved as soon as possible.

15. Complaints, Disputes and Application of Law

The trader complies with the applicable regulations in the field of consumer protection. The merchant has an effective complaint handling system in place and has a designated person with whom the user (buyer) can contact by phone or e-mail in case of problems. In case of problems, the user (buyer) can contact tel. no.: +386 40 649 336 The user (buyer) can submit a complaint to the e-mail address info@pharmazine.si. The appeal process is confidential. Within five working days, the merchant will confirm that he has received the complaint and inform the user (buyer) how long he will process it, and keep him informed about the progress of the procedure. The trader will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court of actual jurisdiction in Ljubljana has exclusive local jurisdiction to resolve all disputes between the Merchant and the user (buyer). The trader and the user (buyer) as participants in electronic business mutually recognize the validity of electronic messages in court. For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), the Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied. The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships, as well as to rights and obligations not regulated by these General Terms and Conditions.

16. Change in general business conditions

Any changes to the general terms and conditions will be published on this website.